KreyAI logo

KreyAI

Language workflow software.

Transcription Billing

KreyAI Transcription Billing

Buy prepaid transcription credits, check your minute balance, and review how transcription billing works.

Effective Date: March 26, 2026

Loading billing…

1. Pricing Model

  • KreyAI operates on a prepaid credit system.
  • Users purchase credits in advance.
  • Credits are used to process audio files.
  • Credits are deducted based on the duration of the audio submitted.
  • Haitian Creole beta jobs are charged at the same standard credit rate as other supported languages.

2. Credit Usage

  • Credits are consumed when a transcription job is processed.
  • The number of credits deducted corresponds to the length of the audio file.
  • Once credits are used, they cannot be reversed.
  • If you request immediate file deletion after processing, download links stop working right away and a new request is required if you need the files again.

3. Credit Expiration

  • Credits do not expire.
  • Users may use their credits at any time.

4. Payments

  • Payments are processed securely through third-party providers such as Stripe.
  • All prices are listed in USD unless otherwise specified.
  • By completing a purchase, you authorize KreyAI to charge the selected amount.

5. Refund Policy

  • Unused credits may be eligible for a refund, at our discretion.
  • Used credits are non-refundable, as processing has already occurred.
  • In cases of verified technical errors or severe service issues, including missing sections or repetition loops, we may restore credits, retry the job, or issue a refund.
  • Haitian Creole beta transcripts are drafts for review, so ordinary transcription imperfections are not automatic refunds.
  • Refunds may be issued to the original payment method or as account credits.

6. Failed or Interrupted Processing

  • If a job fails due to a system error, credits may be automatically restored.
  • If a job fails due to a system error, the job may also be retried without additional charge.

7. Pricing Changes

  • KreyAI reserves the right to update pricing at any time.
  • Changes will not affect credits already purchased.
  • New pricing will apply only to future purchases.

8. Fraud & Abuse

  • We reserve the right to refuse or cancel transactions suspected of fraud or abuse.
  • We may limit usage or access where necessary to protect the platform.

Billing questions, credit issues, and refund requests can be sent to [email protected].