FAQ
Questions people ask before they upload.
Simple, private, and built for real language.
What is KreyAI?+
KreyAI builds language tools for Haitian Creole and multilingual work. The main public product is transcription; Adwaz is the private-beta writing assistant for Haitian Creole.
What is Adwaz?+
Adwaz is KreyAI's Haitian Creole writing assistant. It reviews text for spelling, accents, grammar patterns, unknown words, and explainable correction suggestions.
Is Adwaz included in transcription credits?+
No. During private beta, Adwaz is separate from KreyAI transcription credits. Pricing and account features for Adwaz will be decided after quality testing.
Does Adwaz store my writing?+
Adwaz sends text to the Adwaz API for review, but submitted text is not saved by default during private beta. We track privacy-safe metadata and optional feedback reports to improve quality.
How does it work?+
No account or login is required.
- 1Enter your email.
- 2Upload your audio file.
- 3We process and generate your transcript.
- 4Download your results.
Do I need to create an account?+
No. KreyAI works without accounts.
- Your email is used only to access your files.
- Your email is used only to track your usage and credits.
How does pricing work?+
KreyAI uses a credit-based system:
- New emails receive a one-time 30-minute starter allowance.
- You can purchase additional minutes as needed.
- Credits are deducted based on the length of your audio.
Do credits expire?+
No. Your credits never expire and can be used anytime.
Can I get a refund?+
- Unused credits may be eligible for a refund.
- Credits used to process audio are non-refundable.
- In case of technical issues, we may restore credits or issue a refund.
How accurate are the transcriptions?+
KreyAI uses advanced AI to generate transcripts, but accuracy may vary depending on:
- Audio quality.
- Background noise.
- Accents or dialects.
We recommend reviewing transcripts before using them in critical contexts.
Do you support multiple languages?+
Yes. KreyAI supports multiple languages, and we expand public language availability carefully as quality reaches our bar.
How does KreyAI handle Haitian Creole differently?+
Haitian Creole support is in beta. KreyAI aims to preserve Kreyòl speech and code-switching as a useful draft for review instead of translating or over-cleaning the transcript.
Are my files private?+
Yes.
- Your files are used only for transcription.
- We do not use your data for training or any other purpose.
- Files are automatically deleted after 7 days.
How long are my files available?+
Your files are available for 7 days, after which they are permanently deleted.
What file formats do you support?+
KreyAI supports common audio formats such as:
- MP3.
- WAV.
- M4A.
- Other standard audio formats.
What formats can I download?+
You can download transcripts for editing and subtitle files for video production, including:
- TXT.
- DOCX.
- SRT / VTT.
- HTML.
Can I use KreyAI on my mobile device?+
Yes. KreyAI is web-based and responsive, so you can upload audio recorded on your phone directly from the field.
What happens if my job fails?+
If a job fails due to a system issue:
- You will not be charged.
- Your credits will be restored.
Can I delete my files sooner?+
Yes. You can request immediate deletion from your job page. Once deleted, download links stop working right away, and you must submit a new request if you need the files again.
Still have questions?
Reach us at [email protected].